Shipping policy
Last updated: [Insert Date]
Thank you for shopping with us. Below you will find all the details regarding our shipping process.
1. Order Processing Time
All orders are processed within 1–3 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- For Cash on Delivery (COD) orders, processing begins after order confirmation via phone or message.
2. Shipping Time
Delivery times vary depending on your location:
- Within Egypt: 2–5 business days
- GCC Countries: 5–10 business days
- International Orders: 7–15 business days
Please note: These are estimated delivery times and may vary due to external factors such as courier delays or high demand.
3. Shipping Fees
Shipping fees are calculated at checkout based on your location and order size.
- In some cases, we may offer free shipping promotions on selected products or orders.
- Any additional customs duties or taxes (if applicable) are the responsibility of the customer.
4. Order Tracking
Once your order is shipped, you will receive a tracking number via SMS, email, or WhatsApp.
You can use this number to track your shipment directly with the courier.
5. Failed Delivery / Unreachable Customer
We rely on our shipping partners to deliver your order successfully.
- If the customer is unreachable or provides incorrect information, the order may be canceled.
- Re-shipping may require additional fees.
6. Delays
While we strive to deliver orders on time, delays may occur due to:
- High order volume
- Weather conditions
- Courier issues
- Customs clearance (for international orders)
We appreciate your patience in such cases.
7. Incorrect Address
Please make sure your shipping details are correct.
We are not responsible for orders delivered to incorrect addresses provided by the customer.
8. Contact Us
If you have any questions about your order or shipping, feel free to contact us:
Email: [your email]
Phone / WhatsApp: [your number]